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FAQ

everything you need to know

Answers to what expecting parents ask most. Can't find what you're looking for? Get in touch.

Getting Started

Most baby name resources provide endless, overwhelming alphabetical lists and leave you on your own. We take the opposite approach — you tell us about your family, your heritage, and what feels right, and we find names that actually match. Think of it as a personal naming consultant that listens first and suggests second.

Of course. We know choosing a name is deeply personal, so we would never ask you to pay before you have seen what we can do. Your first consultation is completely free — 10 thoughtfully chosen names, no credit card needed.

You receive 10 carefully chosen names each time — not a random list of hundreds. A curated shortlist is far more helpful than an overwhelming mega-list. Want to explore further? You can always run another consultation with different preferences.

Every family’s heritage deserves to be honoured. Whether your roots are Nigerian, Japanese, Mexican, Indian, Russian, or anywhere else in the world, we understand the naming customs that matter to you. You can also describe your background in your own words, and we will take it from there.

Create a free account, fill out a short questionnaire about your preferences and cultural background, and we will generate your first set of 10 personalised names in seconds. No credit card required.

Features

It is like unwrapping the full story behind a name you love. You will discover its historical origins, the personality traits it has been associated with across cultures, how people tend to perceive it socially, and much more. It is the kind of insight that turns a favourite name into the one.

Absolutely. With the Pregnancy Journey plan, you can link your partner’s account and each of you can swipe through names on your own time — no peeking at each other’s picks. When you both love the same name, we’ll let you know. It is a private, pressure-free way to find common ground.

Yes, and it changes everything. Every name can be spoken aloud with culturally authentic pronunciation. The Pregnancy Journey also lets you hear names in real-life moments — a graduation announcement, a classroom roll call, a casual introduction.

That is completely fine — finding the right name takes time, and we are here for the whole journey. Tweak your style preferences, add filters to rule out sounds or letters that don’t feel right, or give us more detail in your notes. Every new consultation is a fresh start with a whole new set of names.

Yes. When you swipe through your results, you can love, save for later, or pass on each name. All your liked and saved names are collected in your Names Hub, where you can revisit them, compare, and explore Heirloom Dossiers for your favourites.

Pricing & Billing

We have four options: Invitation (free — 1 consultation), Name Discovery ($9.99 — 1 additional consultation + 1 Heirloom Dossier, stackable), Pregnancy Journey ($49.99 — 100 consultations, 5 Heirloom Dossiers, partner linking, unlimited TTS), and individual Heirloom Dossiers ($4.99 per name). All purchases are one-time — no subscriptions, no recurring charges.

No. Every HushName purchase is a one-time payment. You will never be surprised by a recurring charge. Buy what you need, when you need it.

Since names and Heirloom Dossiers are generated instantly when you request them, we generally cannot reverse that process. That is exactly why your first consultation is free — so you can experience everything before deciding whether you would like more. If something does not feel right, contact support@hushname.com and we will do our best to help. Refunds are always provided where required by law.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe, our payment processor. We never see or store your card details.

We offer purchasing power parity (PPP) discounts in certain regions so that HushName is accessible to families around the world. If a discount applies to your country, you will see the adjusted price automatically at checkout.

Gifting

Yes! You can purchase any plan as a gift for someone else — perfect for baby showers or expecting friends. Choose a delivery date and we will send a beautifully designed email with a unique redemption code on that day.

No. HushName gift codes never expire. The recipient can redeem them whenever they are ready.

Yes. If the gift has not been redeemed yet, contact support@hushname.com and we will process a refund.

AI & Accuracy

When you fill out the questionnaire, we send your preferences (style, cultural background, family names, etc.) to our AI providers, which analyse your inputs and generate a curated list of 10 names. We strip all personally identifiable information before sending anything to the AI — it never knows who you are.

We strive for accuracy, but AI-generated content can occasionally contain inaccuracies or fabricated details. Heirloom Dossiers are designed to help you explore and discover — they are not a substitute for verified academic or cultural research. We encourage you to independently verify any information that is important to your family’s decision.

We use Google Gemini as our primary AI provider, with OpenAI as a fallback. Neither provider uses your data to train their models when accessed through their APIs. For text-to-speech name previews, we use OpenAI’s voice synthesis.

No. HushName is an AI-powered exploration tool, not a professional advisory service. While we use the word “consultation” to describe our name generation sessions, this does not create a professional-client relationship. The final naming decision is always yours.

Privacy & Security

Absolutely. Your family’s information is something we take very seriously. Everything is encrypted in transit and at rest, our database uses Row Level Security so only you can access your own records, and we never share or sell your data to anyone. Full details are in our Privacy Policy.

Only your naming preferences — style choices, cultural background, family surnames, and any notes you add. We never send your email address, name, account ID, or any other personally identifiable information to AI providers.

Yes. You can delete your account at any time from your Settings page. This permanently removes your profile, all consultations, generated names, swipe history, and partner linking data. Purchase records are retained for 7 years as required by tax law, with personal details minimised.

We use only essential authentication cookies to keep you logged in. Our analytics (Vercel Analytics) are cookieless and privacy-friendly — no cross-site tracking, no advertising cookies, no tracking pixels. We do not sell data to advertisers, ever.

Account & Support

Email us at support@hushname.com. For privacy-specific questions, use privacy@hushname.com. We aim to respond within one business day.

Yes. HushName is fully responsive and works beautifully on phones, tablets, and desktops. There is no separate app to download — just open hushname.com in your browser.

On the login page, click “Forgot password?” and enter your email. You will receive a password reset link within a few minutes. If you signed up with Google, Apple, or Facebook, use that provider’s sign-in button instead.

Yes. Go to Settings in your dashboard to update your email address. You will need to verify the new email before the change takes effect.

Still have questions?

We're here to help. Reach out and we'll get back to you within one business day.